We are cutting too Much!

I admitted a patient into the hospital around 3:40pm. Normal protocol is once the patient is registered the attending nurse or medical assistant calls for a "redcoat" to come and escort the patient to his or her room. The registrar can also call for a redcoat. I called the redcoat at the nurse's request and gave the necessary info.  I was told by the dispatcher it may be awhile because we are short, but they are on the way. Now I'm thinking ok somebody is out today, but when she said awhile I was thinking the patient might have a slight 5-10min wait. Well this process didn't happen......well it did but, it was in such and untimely manner. I was embarrassed...how could something like this happen? My job title permits me from escorting the patient to the floor. Otherwise I would have taken the patient myself with no problem. Liability issues..... By now it's 3:50pm so I called redcoat again to check on the progress for my patient, but I got no answer. Hellooooooo!?! The patient is being admitted into the hospital for a reason...The next call was to security (4:24 pm) and to my surprise I was told not only was my call for my patient not documented, but also the redcoats leave at 4pm since the cutbacks. OMG! Really? There has been no announcement of the cutback of such services.  Eventually the Nurse manager wheeled the patient to their room right before 4:30pm.  All of that did not make sense....well some parts. I understand we need to cut costs....fine, but do not place my life, my family's life or anyone else's life in jeopardy for you to save a dollar. Needless to say the patient was fine and really did good throughout the ordeal. Considering she was in pain and didn't feel well she did great because I would not have been so nice after the first 15 minutes.